Shipping and delivery
I can’t track my order on courier tracking page. What I need to do?
If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping
Please contact us at Info@myalishop.com with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
What are the shipping fees/rates?
We offer free delivery Nationwide for all the products.
When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email or call.
After your order is verified, you can expect to receive your order within the following time frame:
Within 2 to 3 working days you will receive your product.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
Can I pick up my order at “MyAliShop” office?
“MyAliShop” provide you with a self-service delivery location to pick up your orders.
For self collection Contact here ==> 03331471684
Returns & Refunds
We offer 15 days replacement and return warranty on any technical and damages issues.
How do I return an item?
Easy steps for Returns request!
Note: Contact our Customer Service if you are unable to access the Online Returns Form. We are happy to help you with your return.
NOTE:
– In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.
– In the event that you have received damaged products, please contact Myalishop.com within 48 hours to expedite the claim process
How do I track my return status?
You can track return status using the tracking number provided to you by our logistics partner.
How soon will I receive my refund?
Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
Orders & Payment
Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email and SMS notifications to keep you updated frequently on your order status.
I am unable to add my selected item to my cart, why is this happening?
Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did and the product is now out of stock. Kindly refresh the page after
for the stock to be updated and you may try again.
How can I cancel my order?
Cancelling an order is fast and easy with our online cancellation form.
Important Note: Online cancellation can only be used within 1 hour after order is created and item you want to cancel is not shipped yet. If you want to cancel the order after 1 hour, please contact Customer Service to request for cancellation
